WITHIN THE US
Orders with Standard Shipping typically take between 3-5 business days to be processed and shipped. (UNLESS OTHERWISE NOTED; pre-sale items and special order items may take 2-4 weeks or more) Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Priority shipping does NOT effect our processing time.
Counting business days - Shipping days are 24-hour days. If you place your order on Monday (before 2pm EST), then 1 business day would be Tuesday. If you place your order on Monday (after 2pm ET), then 1 business day would be Wednesday.
You may select from Standard Shipping. Business days do not include weekends or holidays. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use USPS or UPS for domestic orders. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Feather + Fray will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
Please remember that delivery time does not include weekends or holidays.
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 3-5 business days.
If your order does not arrive on time or is lost in transit, you can open an investigation with the shipping carrier with the shipping confirmation number provided to you. This process can take up to two months for the investigation to be completed.
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.
However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund or replace items.
When an order is valued at $250 or more, we require a signature for delivery. This will help ensure that the order was delivered correctly.
Please email us for any questions or concerns: firstname.lastname@example.org